REGULATIONS FOR THE TRANSPORT OF PASSENGERS AND ACCOMPANYING BAGGAGE
The Tirrenia Compagnia Italiana di Navigazione S.p.A., with the main offices in Naples (I) Calata Porta di Massa – interno porto stazione marittima sussidiaria - capannone Juta, 80133 Naples, hereafter referred to as "the Company", accepts the carriage of passengers and accompanying baggage, according to the following conditions that the passenger, with the purchase of a transport ticket, implicitly declares to know, accept and observe.
The text of these Regulations is available to users at the Offices of the Company and by the on board Commanding Officer.
Art. 1 – Accommodations booking and fares
The accommodation booking, including the details on the trip and the allotted accommodations, must be carried out at the Company Offices, or at the Travel Offices authorized to issue Tirrenia final tickets.
A presale of the amount, stipulated in the applicable rates, is due for each passage booking.
The booking not confirmed within the deadline limit – as specified in the booking coupon - with the purchase of a passage ticket, doesn’t bind in any way the Company and is not refundable.
A presale fee, of the same amount of the booking coupon cost, is due for the purchase of any tickets in a date prior to the departure date.
Such fee is neither due for the conversion of a booking coupon into a final ticket, nor for tickets purchased on the same departure day, except as provided in the applicable tariffs.
The fees charged by the Company are those ones approved by the Ministry of Transport and Navigation.
Fares do not include food and porter service.
Art.2 - Tickets
The passenger must be equipped with a regular ticket, which proves the conclusion of the contract for the journey shown on the ticket itself.
The ticket is personal, non-assignable, non-transferable and it is valid only for the departure therein indicated, except as indicated in art. 5.
In case that tickets registered to other people are presented at the boarding gate, the passenger will have to buy a new ticket.
Art.3 - Facilitated fares
The Company grants the facilitated fares listed in art. 39 of the Executive Regulations of the law 20.12.1974 n. 684, approved with D.P.R. 1.6.79 n. 501 and other facilitations provided by the regulations in force.
If the passenger has the right to benefit more than one facilitation, only the most convenient will be applied since the combination of facilitations isn’t allowed.
The passenger having the right to benefit a facilitation, must present the document proving this right to the Office issuing the ticket, which shall note down the main elements of such document on the ticket.
The document must be presented, upon request, to the Company staff.
The passenger who, during the journey, turns out to be lacking in the document proving his right to the facilitation applied at the issuing of the reduced fare ticket, will have to pay the difference between the reduced already paid fare and the full fare increased by 100%.
Art.4 - Children and Boys
Children younger than 4 are considered “children”. Their passage is free of charge and without the right to occupy any accommodation. In case that a kid occupies an accommodation (bed or chair) by himself, the fare “boys” must be paid.
Children between the ages of 4 and 12 (not finished) are considered “boys”. 50% of the corresponding adult fare is applied to them. Children under 14 must travel accompanied by an adult passenger.
Art.5 - Open tickets
The Company Offices and Agencies, or else the qualified Travel Offices, may issue, if justified, “open date” return tickets and at the most convenient rate, in connection with the outward ticket.
"Open date" return tickets are not valid for boarding and cannot be accepted as travel document by the Ship Tourist Office. The owners of these documents should consult the Company Offices or Agencies, or else qualified Travel Offices, for the conversion of them into final tickets.
This conversion must be done within six months from the issuing date. Beyond this deadline such tickets lose their validity.
Art.6 - On board ticket issue
Only exceptionally on board ticket issue is admitted, but only at full fare and with a collection fee equal to 10% of the ticket price. Tickets can be issued on board, at the fare to which the passenger is entitled to and with the exemption from the collection fee mentioned above, only in case the Office in the embarkation port is not operative.
The passenger can get a new accommodation of a higher fare, if available, even in the course of the journey, upon the payment of the fare difference, always calculated at full fare - ordinary or resident – and even if he is entitled to obtain a fare reductions. The collection fee shall not be due. The refund of the extra amount, so paid, may be requested directly to the Company.
The passenger found without the ticket during the trip, with no advance notice given to the Captain or to the Ship Commissioner, shall pay a full fare ticket, increased by 100%.
The passenger occupying without an authorization an accommodation of a higher level fare than the one indicated in the ticket, is obliged to pay the full fare difference between the right accommodation and the one occupied, increased by 100%.
In the links with foreign harbours, the passenger refused by the Border Authorities, is required to pay the passage at the port of origin.
Art.7 - Loss of ticket
In case of loss of the ticket (loss, theft, etc.), the passenger shall immediately advice the issuing Office or the Travel Agency or other Office of the Company.
If the passenger, upon the report of the loss, decides to give up his trip, the ticket refund must be requested to the Company within six months from the departure date indicated on the ticket.
In case of loss, if the passenger confirms his trip, he shall go to the Office or Agent of the Company for the issue – against payment - of a duplicate of the original ticket. He shall also sign a suitable responsibility declaration in favour of the Company, against any wrongful use of the lost ticket. Within a period of six months from the departure date indicated on the ticket, without it has been used, the Company shall apply the deductions provided for by art.14.
In case of theft, if the passenger confirms his trip, he shall go to the Office or Agency of the Company for the issue, without any further payment, against the presentation of a copy of the theft declaration reported to the Competent Authority.
Art.8 - Boarding - Landing
Boarding and landing operations are directed by the Captainship.
For trips between national ports, the passenger, if he doesn’t have an accompanying car, must present himself at least fifteen minutes before the ship departure.
The passenger without accompanying car, boarding in a national port to a foreign port, must arrive at least one hour before the departure, to accomplish the custom formalities. He must have the documentation required to enter the destination Country. The Company is free from any responsibility if the passenger can’t disembark due to the lack or the insufficiency of the necessary documentation. Consequently, the passenger, in addition to the payment of the possible return trip (art. 6), shall be liable for any expenses that may derive to the Company as a consequence of the lack or inadequacy of the documentation requested by the Border Authorities, both upon boarding and upon landing. In case of the passenger’s non-departure for the said reason, he shall be refunded the price of the passage, net of the presale fee, and with a deduction of 25%.
The passenger heading for an Italian port from a foreign port must timely get in touch with the Office or the Agency of the Company in the embarkation port to be informed about the boarding terms.
The passenger with an accompanying car must present himself for boarding at least two hours before the departure; after such term, the shipment won’t be guaranteed. If the embarkation is in a foreign port, the passenger with an accompanying car must go to the Office or Agent of the Company in the embarkation port to be informed about the presentation terms.
Art.9 - Baggage
The amount due for the carriage of the passenger’s hand baggage, not exceeding 20 Kg. for each adult passenger and 10 Kg. for each child, is included in the passage price. Any excess is charged according to the applicable rates. On the contrary, the compensation for the porter services at the port is not included.
The baggage must include only the passenger‘s personal items normally carried in the suitcases, travel bags, boxes, and similar items.
The collection of samples of commercial travellers are admitted as baggage, provided that the owners conform to the applicable custom regulations.
Each passenger can carry his own baggage into the cabin or to the place assigned to him. Passengers may place in the ship luggage van the baggage which, for its size, does not fit in the assigned accommodation.
Valuables objects, jewels or money, provided that they are not of large size, may be deposited without any charge in the Commissioner’s Office.
The Company isn’t responsible for any loss or damage, unless the passenger proves that it is due to causes attributable to it.
For the luggage entrusted to the Company, this one is itself responsible - up to a maximum limit of € 6.20 per kg. or a larger amount resulting from the value declaration - for the loss or damage to the baggage, which was given to the passenger sealed, unless he can prove that the event is due to causes attributable to the Company.
Losses or damages must be established upon the restitution, if apparent, or within three days from such restitution, if not apparent.
The Company has the right of legal security on the baggage for credits toward the passenger deriving from the transport contract in accordance with art. 416 of the Italian Code of Navigation.
Art.10 - Pets
Pets transport is allowed when accompanying passengers, unless otherwise prescribed by law.
No pet shall be brought into the passenger halls or into the cabins, except as indicated below and except for the pets dedicated cabins, specifically created in order to allow passengers to travel in the company of their pets.
Cats and other small animals must be housed in cages or baskets under the passenger’s care. It’s allowed to take them to public areas, except in case of objection by other passengers.
Dogs must be muzzled and housed, while travelling, in the on board kennel or in the specially dedicated cabins.
Taking care and supporting the animals is the owner’s duty, care and responsibility.
The prices concerning the transport can be retrieved in the applying tariff.
The transport of domestic animals accompanying passengers, is also subject to sanitary regulations, issued by the Competent Authorities.
The passenger undertakes to relieve the Company towards the other passengers, the on board personnel and other carried animals, from each and any responsibility and from any charge which may derive to the Company from and as consequence of the said transport, or as a consequence of his failing to comply with the above mentioned regulations, and of any applicable law. Such relief doesn’t apply if responsibilities and charges are due to causes attributable to the Company.
Art.11 - Prohibitions
The embarkation, the staying on board and disembarkation of the passengers, are ruled by the regulations in force and the orders issued by the Captainship in connection with particular circumstances, as well as the following provisions.
§ It is subject to authorization, which shall be granted as provided for in the Special Regulations, the boarding of passengers clearly affected by serious illness or dangerous for the safety of the navigation or for the other people on board. Furthermore, the boarding of passengers, showing symptoms that might advice against the trip, is also subject to the judgment of the ship’s doctor.
§ Passengers in a obvious state of agitation or in an evident and annoying state of drunkenness shall not be admitted on board.
§ It’s forbidden to passengers to behave in a manner that could disturb or annoy the other passengers.
§ It’s forbidden to trade on board as salesman, singer, musician, and the like.
§ It’s forbidden to take into the halls animals and things that may disturb passengers, except as provided in the previous article, or which are contrary to the sanitary regulations or to the decorum.
§ It’s forbidden to lay on sofas and occupy more than one seat.
§ It’s forbidden to smoke in no smoking areas.
§ It’s forbidden to passengers to open or close the portholes and windows.
§ It’s forbidden to passengers to keep on board weapons and/or ammunitions except as provided for by the regulations in force controlling the gun license for the Armed Forces and the Police personnel and for all the others authorized to carry weapons due to their jobs and duties. Weapons and ammunitions must be delivered to the Captainship upon boarding and may be taken back only upon landing, if legitimately owned.
§ It’s forbidden to carry in the baggage flammable materials, explosive or anyhow dangerous, cylinders charged with oxygen, compressed air, gas and similar items, as well as goods which are smuggled or violating sanitary regulations.
§ It’s forbidden to throw waste or objects of any kind overboard.
§ It’s forbidden to carry letters or parcels subject to postal taxation.
Passengers are responsible of any violation of the above mentioned prohibitions towards the Competent Authorities, as well as toward the Company, which reserves the right to request compensation for any damages, fines and penalties which could be attributed to it for the passengers’ act or omission.
Art.12 - Ship hindrance - Departure cancellation – Itinerary modification – Departure delay - Interruption of the ship travel
If the ship departure is prevented due to causes not attributable to the Company, the contract is concluded and the Company shall refund the full price of the ticket (art. 402 of the Italian Code of Navigation).
If the Company cancels the ship departure and the trip cannot be carried out on a ship of the same Company, which sails later, the contract is concluded and the Company shall refund the price received.
If, however, there are successive departures of other ships of the same Company, the passenger may choose to carry out the trip on one of these vessels, where this is possible, or to conclude the contract.
Similarly, the passenger may ask for the conclusion of the contract if the Company changes the itinerary, harming the passenger’s interest.
In the cases mentioned in the 2nd, 3rd, and 4th paragraph of this article, the passenger has the right to the refund of the damages. However, if the cancellation or change are due to a justifiable reason, the refund may not exceed twice the net passage price (art. 403 of the Italian Code of Navigation).
If the departure is delayed, the passenger has the right, during the period of delay, to food and lodging, if this was included in the passage price.
If the trip lasts less than twenty-four hours, after twelve hours of delay the passenger may ask for the conclusion of the contract. If the trip between Mediterranean ports lasts more than twenty-four hours, the passenger may request the conclusion of the contract after a delay of twenty-four hours.
If the passenger does not avail himself of these options, upon the expiration of the said terms, he does not have the right to receive food and lodging at the carrier expenses. The passenger, who asks for the conclusion of the contract has the right to the total ticket refund.
If the departure delay is due to causes attributable to the carrier, the passenger has also the right to compensation for damage (art. 404 of the Italian Code of Navigation).
If the ship trip is interrupted due to force majeure reasons, the refund of the passage price shall be due to the passenger in proportion to part of the trip which has been usefully completely. However, the carrier has the right to the full price, if, within a reasonable time, it provides to the passenger, at his own expenses, the continuation of the trip on a ship of similar characteristics, providing him, in the meantime, food and lodging, if this was included in the passage price (art. 405 of the Italian Code of Navigation).
The Company is not liable for damages caused by inevitable changes of route, by emergency landings or release from quarantine, or by force majeure events.
Article 13 – Passenger hindrance – Passenger missed departure - Travel interruption - Refunds
If before the ship departure, the passenger informs his hindrance to travel, the contract is concluded and the passenger is entitled to the refund of the ticket with the following deductions applied the net of the booking or presale fee:
§ 10% for trips cancelled up to the day before the departure.
§ 25% for trips cancelled on the day of the departure.
The right to the refund of trips cancelled as stated above, is prescribed - in any case - six months after the departure date indicated on the ticket.
No refund is due for trips which have not been cancelled within the terms above mentioned.
If your trip is interrupted by the passenger for causes not attributable to him, the ticket price is due in proportion to the distance covered.
If the trip is interrupted for a passenger’s act, the Company is not obliged to the refund of the difference of the fare for the unused part.
Art. 14 - Responsibility
The passenger, from the embarkation to disembarkation, must abide to On Board Regulations and to the Ship Command instructions; furthermore he must behave according to common diligence and caution, watching over the security and the safety of his own person, of people, things and pets in his custody.
The Company is responsible for accidents to passengers that may occur from the start of the embarkation until the completion of the disembarkation. The Company shall not be liable if the event derives from causes not attributable to itself or from the violation of the Ship Command instructions set for the safeguard of human life at sea.
Art. 15 - Prescription
The rights deriving from the contract for the transport of passengers and accompanying baggage shall be prescribed with the elapsing of the terms stated in art. 418 of the Italian Code of Navigation.
Art. 16 – Passengers notifications
The passenger, if noticing faults and/or irregularities in the service provided by the Company, may inform the Captainship and the Company Management. Moreover the passenger has the right to note down his complaints in the "Book of praises and complaints" available at the Tourist Office of the Ship.
Art. 17 - Applicable law and competent court
The law applicable to the contract of the passengers and accompanying vehicles transport is Italian. The Court of Naples, where the Company Registered Office is located, is competent for any controversy, except for the provisions of the art. 20 of the Italian Civil Code. Moreover, in case of a passenger who qualifies himself as a consumer under the current Italian law, the residence or domicile Court shall be competent for it.
Art.18 – Other items
For matters not specifically dealt by this Regulations, the rules of the Italian Code of Navigation apply.
Art. 19 – Additions and amendments to the Regulations
Additions or modifications to these Regulations shall be disclosed by the Company by a notice published in the premises in the introduction and shall come into force with effect at the date therein specified.