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ON-LINE PURCHASES - Browsers: Internet Explorer (ver. 7 or higher), Firefox, Chrome, Safari;
- Plug-in: Flash player;
- Pop-up blocking pop-ups disabled;
- Screen: 1024x768 resolution or higher recommended;
- Others: Adobe Reader 6 or higher. Yes, this site uses protection criteria that make your purchase safe. The payment is managed by Banca Antonveneta: your credit card data are encrypted and then sent from your computer to the banking Payment Gateway and they cannot be intercepted. To create this encrypted channel, the banking Payment Gateway employs a SSL3 certificate at 128 bit, released by Verisign, the leading world certification authority. Moreover, this site has an agreement with Verified by Visa and with Secure Code, security protocols developed by Visa and MasterCard respectively. If your credit card is certified by one of these international banking circuits, at the time of payment you are required to enter your password; with this system your bank can identify you unmistakably. However, should you not own a certified credit card, you can purchase on line and the described security criteria will apply. More, a constant check: American Express, for instance, presently permits purchasing on this site with Italian cards only.
Prepaid cards
Before starting the purchase procedure make sure that the card is enabled for Internet purchasing operations.
Online reservation is cost free; on-line purchase charge 1 € vat not included of bill issue on every ticket. Yes, you can purchase any kind of accommodation on line: cabins, seats, deck passages (the latter only entitle you to embark) when they are available (usually only during the summer). Unfortunately you cannot, as it is necessary to show a document demonstrating your right to the above mentioned fare. Therefore you necessarily have to collect the ticket at the departure port or at any other Tirrenia office, submitting a valid document indicating your residency. Yes, if you filled in the appropriate box during the purchase procedure. Yes. In compliance with the Security regulations, the names and plate numbers indicated on the tickets must correspond to the boarding passengers and their vehicles. Differently, authorities might not allow them to access the port or the boarding area. Presently the data of a ticket purchased on the Internet cannot be modified on line. Data can be modified only at a Tirrenia Office or a Travel Agency. Alternatively, you can cancel it on line (see below) and purchase a new one. Penalties shall be applied as provided for by art. 14 of the regulations. Ticket cancellationThe easiest way is to ask for the cancellation by sending an e-mail to the address bigliettionline@tirrenia.it, in any case before the departure of the ship. It is not possible to cancel a ticket based on a telephone call, but only upon receipt of an e-mail. Alternatively, you can call the Booking and Information Centre (892.123 or +39.02.26302803 from abroad) and follow the instructions. Ticket reimbursementThe right to the ticket reimbursement is subject to the communication of the ticket cancellation before the departure. The reimbursement of the cancelled ticket can be requested from the third business day after the ticket issue date, by delivering the original ticket – if you already have it – to a Tirrenia Office, or by sending it by registered letter to: Tirrenia Venezia ,Zattere, 1411-30123 Venezia. In any case, within a few days the amount will be credited on the credit card used for the purchase, with the following deductions net of the reservation fees or presale fees (art. 14 of the transport regulations): - 10 % for bookings cancelled up to the day before the departure; - 25 % for bookings cancelled on the departure day. The reimbursement is arranged within a few days from the request but the time required for the crediting on your credit card depends on the methods chosen by the credit card system and can vary between 15 and 20 days. Check with your credit card system that the amount has been credited. If a prepaid credit card is used, the amount is usually credited at the next recharge of the card. We can provide the reimbursement by crediting the amount on your credit card if your request arrives within 180 days from the purchase date of the ticket; if your request arrives after 180 days from the purchase date of the ticket, the reimbursement is possible only through bank transfer or bank draft. Please note that, in any case, the right to reimbursement will be invalidated after 6 months from the departure date indicated on the ticket and that special fares or promotional tickets cannot be reimbursed.
PURCHASING THROUGH THE CALL CENTER Yes, any kind of accomodation may be purchased through the phone: cabins, seats and deck passages too (this latter will only entitle the passenger to embark), if scheduled (usually only during summer) and subject to availability of the accomodation requested.
Provide the ticket number communicated by the call center operator to the Tirrenia Office sited in the port for the issue of the ticket. If your email address has been provided, the purchase confirmation email printout may be used as an alternative. The ticket may also be collected before the departure date, in any port – though different from the port of embarkation.
Yes. If a document attesting entitlement to this rate will be submitted on collecting your ticket at the departure port. Yes, these rates apply to phone purchases, provided that the required conditions are met. Yes, if on purchasing it all the data required have been duly communicated to the operator. Yes, as per current Security Regulations, the names and plate numbers reported in the tickets shall match the boarding passengers and their vehicles. Differently, access to the port and boarding may be denied. Immediately contact callcenter@tirrenia.it. Then apply to the Tirrenia office in the boarding port for the issue upon payment of a duplicate of the same ticket as provided for by art. 8 of the Transport Regulations. After six months from the departure date indicated in the ticket, You will be refunded the total cost of the duplicate, subject to the fact that the original ticket has never been used. Data reported in a ticket purchased through the Call Center cannot be changed currently. Data can only be changed at a Tirrenia Office or a Travel Agency, after the ticket has been collected. Alternatively, your ticket may be cancelled (see below) and a new one can be purchased. Penalties will apply as provided for by art. 14 of the Regulations. Just contact the Call Center and follow the instructions provided. Alternatively, you can request the cancellation of your ticket by sending an e-mail to callcenter@tirrenia.it before the ship departure. Reimbursement is subject to the communication that the ticket has been cancelled before departure. The ticket reimbursement may be requested starting from the third business day after the ticket date by handing the same integral ticket back to a Tirrenia Office, or by sending it back to Tirrenia Venezia, Zattere , 1411 30123 Venezia, by registered letter. In any case, the ticket reimbursement will be effected by crediting the amount due onto the credit card number provided for purchasing after deducting the following penalties net of the reservation fees or presale fees (as per art. 14 of the Transport Regulations):
- 10% for bookings cancelled by the day before departure;
- 25% for bookings cancelled on the same day of ship departure.
Please note that reimbursement will be barred after six months from departure date as reported in the ticket.
BEFORE BOARDING
- Call Center: +39.02.26302803, when calling from abroad, 892.123, when calling through the Italian PSTN (Public Service Telephone Network, no mobiles). The Call Centre is active every day (excluding holidays) from 9 am to 8 pm.
- Sanitary Assistance: 800 824079 when calling through the Italian PSTN, +39.039.6899965 for mobile phone calls. The numbers for Sanitary Assistance during the travel are active 24 hours a day. The calls through the PSTN are free. The mobile calls cost is determined by the Mobile Service Provider. Yes, if it is inside a small cage. You will be responsible for taking care and feeding it. A veterinary certificate could also be asked to you, testifying that it is free from sickness and, onboard ships heading to Sardinia, an anti rabies vaccination. The fare for accompanying cars is the same for all cars whose total height is not exceeding 180 cm (5.9 feet). The “Roulotte“ fare, which is determined by the vehicle linear meter length, is due only if the car height, including items on the top, exceeds such limit. As far as height is concerned, items such as windsurf, canoes, small boats, all kinds of baggage on the top of the accompanying car are carried free of charge, provided that the total height does not exceed 180 cm. Upon ticket purchase, you must declare if your car engine is powered with Liquefied Natural Gas or methane. Lacking such declaration, you shall loose the boarding right. Yes. Italian Law (M.D. 13.10.1999), in compliance with a European Union Directive (98/41/EC), requires that full name, sex, and age be provided for all Passengers. You should kindly hand it over to the personnel at the boarding port Office. In the event of an increase or decrease of the Passengers number before boarding, the Agent shall annex a new updated list to the new ticket. Similarly, in the event of change of the Passengers names, a new updated list must be prepared and handed over to the port Office. It's true for security reasons. A piece/pieces of luggage or parcels cannot be embarked unless it is accompanying a traveling passenger. This policy applies in accordance with Italian and European Community regulations on “security’. Have your travel agent make the appropriate changes on the ticket. In compliance with the current Security Measures, the licence plate number specified on the ticket has to match the vehicle being embarked. Authorities in charge of document control are otherwise authorized to refuse that this vehicle access to the port areas and be embarked.
ON BOARD After parking the car in the ship garage, please engage the gear and the parking brakes. Yes, it's true for security reasons. This same reason could lead you, your luggage or your car to have to be undergone a check by the personnel aboard. This policy applies in accordance with Italian and European regulations on “security’. At the ship Reception, the Onboard Commissioner is at your disposal for any need. You may also ask for the Comments Registry and the Praise and Complaint Book. You may deposit it, free of charge, at the Purser Office, as long as these are not bulky items. Smoking is solely allowed on weather decks or in open spaces aboard a ship, when this is not expressly banned for navigation security reasons. This excludes fast ships on which, obviously, it is impossible to stand in open areas. Smoking is banned in all enclosed spaces on board, which fall under the regulations established by the January 16th 2003 Italian Law, no. 3.
AFTER DISEMBARKATION For objects forgotten or lost aboard, see the Purser on the same day as disembarkation and prior to the ship's next departure.
In the next ten days after that, you may contact the Tirrenia Office at the arrival port, where lost objects are brought and remain available for pick-up by owners.
Once this period is over, objects are sent to the Tirrenia Main Office. You may request them through email by selecting the specific topic from the drop menu. Specify your name, details of trip (route, day, ship, cabin/armchair number) and supply a description of the item(s) lost.
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